Current Opportunities

Tenant Services Coordinator

GWL Realty Advisors is a leading Canadian real estate investment advisor providing comprehensive asset management, property management, development, portfolio management and specialized real estate advisory services to pension funds and institutional and retail clients. As a trusted real estate investment advisor, we are known for strong corporate governance, stewardship of clients’ assets and a commitment to outstanding customer service. We have earned and maintained the trust of our clients by helping them reach their investment goals. GWL Realty Advisors seeks to deliver strong returns for its investors in order to remain the trusted partner for real estate advice and services.

GWL Realty Advisors is a wholly-owned subsidiary of The Great-West Life Assurance Company.

At GWL Realty Advisors, trust, accountability and recognition are the cornerstones that have created our unique and rewarding high-performance culture.

Thank you for your interest in joining the GWL Realty Advisors team. Successful candidates whose skills and interests fit the opportunity will be contacted.

Position Overview:
           
Reporting to the Senior Property Manager, the successful candidate will fill the full-time position of Tenant Services Coordinator in Markham, Ontario. The primary responsibility of this role is to serve as the primary contact to both internal and external customers, delivering prompt and consistent service and maintain an efficient flow of information and documentation within the Property Management office.

Responsibilities:

• Answer all incoming telephone calls, which includes receiving tenant service requests and issue these to Building Operators and/or service providers
• Manage the front desk reception and welcome and assist all visitors to the office and direct them to the appropriate party
• Manage and maintain the Angus Maintenance Management System, which includes:  generating work orders, tenant billables, and all other related reports, and input all completed work orders in a timely manner
• Follow up with tenants on a regular basis to ensure work or requests were completed in a satisfactory manner
• Respond professionally and promptly to all tenant concerns and inquiries and log all requests
• Track tenant work orders and prepare monthly summary identifying satisfaction levels with the services being provided
• Act as an operations resource to the Property Management team
• Develop and maintain an effective line of communication within the Property Management group and provide administrative support as required
• Interact with internal staff, tenants and external service providers to ensure building standards are adhered to and service performance is at an optimum
• Maintain tenant contact information, ordering office supplies and/or other equipment and supplies, and coordinate/assist with tenant building/appreciation events
• Prepare monthly reports detailing tenant services charges for work performed
• Responsible for all outgoing and incoming mail services – including courier requirements
• Maintain and keep current Insurance certification for Tenants and Contractors
• Oversee office (stationary and supplies, kitchen, boardroom, courier, equipment, filing and routine correspondence to tenants, contractors, and staff)
• Update property websites/kiosks daily
• Other duties as required

Requirements:

• Education acquired through the completion of high school and/or  a post-secondary degree or equivalent
• Minimum of two years office related experience; previous experience in Property Management and/or Real Estate is an asset
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint) and other property management applications (Angus Maintenance Management system / Angus Anywhere program)
• Excellent customer service skills
• Polished professional with excellent communication and organizational skills; ability to multi-task and problem solve
• Ability to work both independently and as part of a team
• Ability to deal with confidential/sensitive issues using discretion
• Proactive and takes initiative; willingness to complete various administrative tasks, flexible with job duties
• Self motivated, professional and flexible
• Team player and service oriented
• Cheerful and polite disposition

Location:Markham, ON
Date Posted: 7/12/2013
Job Type: Permanent