Business Integrity

While we take a long-term perspective on investing and comply with the highest standards of accountability and governance, we remain entrepreneurial and opportunistic. This balance is critical in meeting both our fiduciary responsibilities and our commitment to deliver stable returns to our stakeholders.

ETHICAL CONDUCT
The foundation of our ethics and integrity is guided by two codes of conduct which include requirements on workplace violence, anti-money laundering, and fair and equitable contractor tendering processes.

OMBUDSMAN AND WHISTLEBLOWING
Our Whistleblowing Policy ensures that reports to the Ombudsman are held in confidence and investigated and resolved in a timely manner by the Business Unit Compliance Contact.

COMPLIANCE MANAGEMENT
We have a strong compliance framework that is informed by our parent company’s Corporate Compliance team. We are subject to regular third-party reviews and audits to ensure our compliance.

REAL ESTATE BROKERAGE LICENSING
Our National Real Estate Licensing Policy guides our approach to brokerage licensing. We ensure we are licensed appropriately in each province where we carry on business and monitor the maintenance and renewal of all licenses.

PRIVACY
In accordance with our privacy policy, we have formal data security systems and continue to train our employees on data privacy controls.

BRIBERY, CORRUPTION AND MONEY LAUNDERING
We abide by anti-corruption, anti-bribery and anti-money laundering policies, which set out specific guidelines for the detection and reporting of fraud and money laundering.

RISK MANAGEMENT AND COMPLIANCE SYSTEMS
Our property operations risk management and compliance practices capture issues at the site level that may pose a risk to safety and to the assets themselves. All issues are documented, escalated, resolved and logged for future analysis.

RESPONSIBLE BUSINESS PRACTICES
We extend our conduct standards to our suppliers, and expect them to conduct their businesses in an ethical, environmentally sound and socially responsible manner.

BUSINESS CONTINUITY PLANNING AND DISASTER RECOVERY PLANNING
Our policies, procedures and programs ensure our critical business functions and IT services continue to operate in the event of serious incidents or disasters. We exercise and update our programs on a regular basis. Our Canadian recovery services and facilities follow industry best practices for location and environment.