Protecting your privacy outside of Canada

Service providers inside and outside of Canada

GWL Realty Advisors, Inc. (“GWLRA”, “we”, “us” or “our”) is a Canadian company and as such, most of our business activities take place within Canada. However, in order to give a high level of cost-effective service to our customers, we may ask service providers to assist us. We take great care in the selection of service providers because of our commitment to a consistent high level of service and quality.

Some service providers may be based outside of Canada, or use systems, data support or employees located outside of Canada including in the United States or India.

Service providers that we may use include:

  • Smart building technology service providers
  • Call centre providers
  • Property technology service providers
  • Mobile application and website developers and providers
  • Payment processors
  • Property and asset management software providers
  • Tenant and resident services providers
  • Property operations services providers
  • Financial operations services providers

In day-to-day business, personal information about you may be collected from outside of Canada, or communicated outside of Canada, so that we or our authorized service providers can:

  • Administer your application or tenancy
  • Provide you with various services related to your tenancy with us (e.g. enhanced customer experience, building operations)
  • Provide Online Services
  • Process payments
  • Communicate with you regarding your questions or inquiries about our services

The protection of personal information by service providers

We require that our service providers protect your personal information properly in a manner consistent with our Privacy Guidelines and in accordance with law in their jurisdiction.

We require that service providers collect, use or share your personal information only for purposes that we have authorized.

Personal information may always be shared with law enforcement and other authorities where permitted or required by law, both inside and outside of Canada.

Any concern, question or request related to the collection and communication of personal information outside of Canada should be made in writing. For more information, contact the Privacy Officer, GWLRA, using the below contact information:

Privacy Officer
GWL Realty Advisors Inc.
Suite 1000, 33 Yonge Street | Toronto, Ontario, Canada | M5E 1G4
gwlra_privacy@gwlra.com

 

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Revised September 2022