GWLRA is a Canadian company and as such, most of our business activities take place within Canada. However, in order to
give a high level of cost-effective service to our customers, we may ask service providers to assist us. We take great care in
the selection of service providers because of our commitment to a consistent high level of service and quality.
Some service providers may be based outside of Canada, or use systems, data support or employees located outside of
Canada including in the United States or India.
Service providers that we may use include:
Smart building technology service providers
Property technology service providers
Property and asset management software providers
Tenant and resident services providers
Property operations services providers
Financial operations services providers
In day-to-day business, personal information about you may be collected from outside of Canada, or communicated outside
of Canada, so that we or our authorized service providers can:
Administer your application or tenancy
Provide you with various services related to your tenancy with us (e.g. enhanced customer experience, building operations)
Communicate with you regarding your questions or inquiries about our services
The protection of personal information by service providers
We require that our service providers protect your personal information properly in a manner consistent with our Privacy
Guidelines and in accordance with law in their jurisdiction.
We require that service providers collect, use or share your personal information only for purposes that we have authorized.
Personal information may always be shared with law enforcement and other authorities where permitted or required by
law, both inside and outside of Canada.
Any concern, question or request related to the collection and communication of personal information outside of Canada
should be made in writing. For more information, contact the Business Unit Compliance Contact, GWLRA, using the below